Sunday, August 28, 2011

GM591 Leadership and Organizational Behavior wk 1 Discussion

Rules for High Performance Organizations (graded)

This week our text discusses the definition of organizational behavior and in particular its applied focus, and our lecture focuses on high performance organizations (HPOs). Right at the intersection of those would be the “Ten Golden Rules of High Performance” found on page 9 of our text in the “Mastering Management“ callout box, and also listed below. What do you think should be added to the list? Is there anything on the list that you disagree with? Please support your opinion with evidence from our readings and also from your own work and life experience. Please also remember to respond to your classmates’ posts to stimulate further discussion.

Ten Golden Rules of High Performance
1. Hire by committee – make sure recruits talk to their future colleagues.
2. Cater to every need – make it easy, not hard, for people to perform.
3. Pack them in – put people to work close to one another.
4. Make coordination easy – use technology to keep people talking together.
5. Eat your own dog food – make use of the company products.
6. Encourage creativity – allow freedom to come up with new ideas.
7. Strive for consensus – remember that “many are better than few.”
8. Don’t be evil – live tolerance and respect.
9. Data-driven decisions – do the analysis and stay on track.
10. Communicate effectively – hold many stay-in-touch meetings.

what do you think should be added to the list of Ten Golden Rules of High Performance
I think what should be added to the list of Ten Golden Rules of High Performance is "give added value." Focusing on providing excellent service, service with a smile not just to its customers but to co-employees as well would help make employees value their transformation of energy and intellect to customers and clients value. 

I disagree with the 3rd golden rule of high performance "Pack them in - put people to work close to one another."  The way I envision this rule is like the call center I last worked.  The people were physically packed together and people were getting sick.  
However, in Google, what they mean is 

Almost every project: at Google is a team project, and teams have to communicate. The best way to make communication easy is to put team members within a few feet of each other. The result is that virtually everyone at Google shares an office. This way, when a programmer needs to confer with a colleague, there is immediate access: no telephone tag, no e-mail delay, no waiting for a reply. Of course, there are many conference rooms that people can use for detailed discussion so that they don't disturb their office mates. Even the CEO shared an office at Google for several months after he arrived. Sitting next to a knowledgeable employee was an incredibly effective educational experience.



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